Refund Policy

This Return & Refund Policy (“Policy”) governs the terms under which BridgePoint Business Solutions (“Company,” “we,” “us,” or “our”) issues refunds in connection with services rendered to clients (“Client” or “you”). By engaging our services, you agree to be bound by the terms set forth herein.

1. Annual Billing
1.1 Clients billed on an annual basis shall be entitled to a pro-rated refund for services that have not been rendered as of the effective date of cancellation.

1.2 The refund amount shall be calculated based on the unused portion of the annual service term.

Ex. Annual Fee/12 = Monthly Fee

Monthly Fee x Remaindering Months = Refund

1.3 Any services already performed, whether in whole or in part, are non-refundable.

2. Monthly Billing
2.1 Clients billed on a monthly basis are not eligible for refunds once payment has been processed.

2.2 Cancellations must be submitted prior to the commencement of the next billing cycle in order to avoid further charges.

2.3 Cancellations submitted after payment has been received shall take effect in the subsequent billing cycle, and no refund shall be issued for the current billing period.

3. Service-Specific Engagements
3.1 In the event a Client engages the Company for a specific service and pays in advance for such service, the Client shall be entitled to a refund if the service is not completed.

3.2 Any refund issued pursuant to Section 3.1 shall be reduced by the reasonable value of time, labor, and resources expended by the Company prior to termination of the service.

3.3 Documentation of the work performed to date shall be provided to the Client upon request in connection with the calculation of any partial refund.

4. Cancellation Procedures
4.1 All cancellation requests must be submitted in writing to the Company, either by email.

4.2 The effective date of cancellation shall be the date on which the Company receives the written request, unless otherwise agreed in writing.

5. General Provisions
5.1 Refunds, when applicable under this Policy, will be processed within ten (10) to fifteen (15) business days of the effective cancellation date.

5.2 This Policy applies to all services provided by the Company unless expressly superseded by a written agreement executed between the Company and the Client.

5.3 The Company reserves the right to amend, modify, or update this Policy at any time without prior notice, and such revisions shall be effective upon posting to the Company’s website.